How soon can I receive my order? After you checkout your order, a free personalized proof will be emailed for your approval within 24 hrs or on the following business day.

Once we receive your artwork approval, we will ship out your order after 48 hours (2 business days) unless otherwise noted. The shipping transit time will be based on your shipping destination zip code and the shipping method you have selected.

How much text can I enter for personalization? Can I also have a logo/artwork?
How do I know if my artwork/texts will fit? Our Free Standard personalization includes one logo/artwork and as many lines of text that can fit on the product. Our professional graphic designers will lay out your logo/artwork and text to be legible. If we encounter a problem with your artwork resolution and/or the length of your text, we will contact you with our suggestions.

How do I personalize multiple items in my order? Simply add all items and qty to the shopping cart and proceed to the Personalization page in Step 2. On the Personalization page, each SKU/qty in your order has its own template form for different personalization. You can also specify the qty on one template, which has the same logo and texts, and then further specify the different recipient’s name or award title. On the template, you can just enter all the texts for the first qty and click “+ Add another name (award title)” to enter each different name or title.

Can I view my personalization proof before checking out the order? To most accurately portray what your product will look like in real life, our procedure is to provide a professional proof after the order is placed to show the actual size of the product with the converted artwork and texts. Although our in-house graphic artists use their best design aesthetic to individually create the proof for each order, we allow up to 3 revision requests to our initial proof and require your proof approval before proceeding with engraving or imprint production.

Is it safe to order from CrystalPlus.com? Absolutely! CrystalPlus.com knows that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. We take the following types of security measures: use of technologies and policies such as limited access data-centers, firewall technology, and secure socket layer (SSL) certificate authentication.

We designed CrystalPlus.com with safety and security. CrystalPlus.com accepts orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology. SSL is encryption technology that provides security while information is being transmitted over the internet.

However, if you feel unsure, feel free to phone us toll free at 1-888-779-8803 and you can order over the phone. Either way, you can shop with confidence at Crystalplus.com!

Why buy from CrystalPlus.com? CrystalPlus.com

• Personalized Artwork & Standard Engraving Templates: Free with No Hidden Costs.

• Extensive Product Selection: Wide variety of high-end crystal products designed for personalized awards and gifts including esteemed European brands, Waterford, Vera Wang, Rogaska, Orrefors, Kosta Boda, Riedel, Nachtmann, Lenox, Kate Spade and more. All products are in stock for fast turnaround.

• FREE Artwork Proof with up to 3 REVISIONS for approval to begin production. We provide this free service for our customers to make changes to ensure that what you order is exactly what you receive.

• Quick Production Time: 24hr for Artwork proofs/48hr for Engraving with professional standard templates.

• Easy Online Shopping: As easy as 1-2-3: Pick a product, Personalize it, Securely Checkout. You can easily match our crystal awards to your specific recognition need with our extensive online personalization templates. Our professional in-house designers can also create custom personalization artwork at very low cost to your complete satisfaction. You can also easily estimate shipping costs and delivery time before checking out.

• Professional and Quality Services: A team of friendly Customer Care Representatives, Artwork Designers and Experienced Engravers are all in-house to serve our customers every step of the way until the finalized version of the awards arrives at your doorstep. Even after you receive your order, we take care of any costs to replace damages or defects before your event.


Other Companies

• Personalized Artwork & Engraving Templates: Charge a Set Up Fee, Rush Service Fee, Artwork Hours, Engraving Fee, etc.

• Product Selection: Do not have or have very limited stock

• Production time: Require Minimum 5-7 Days

• Artwork Proof: No flexibility in revisions or approvals before production

• Online Shopping: Do not provide specific artwork examples for the exact products you like to order; do not provide shipping charge estimate before you check out the order, then add the charges without authorization

• Services: Outsource and do not provide prompt and accurate services or designs. Claims for damages or defects take a long time to process.

How does your lowest price guarantee work? CrystalPlus.com is confident that not only do we have the highest quality of products, but we also have the lowest prices. Many companies have hidden fees, setup charges, engraving fees, artwork fees, rush service charges…etc., but not at CrystalPlus.com. At CrystalPlus.com, the price and shipping charge listed are your final cost. If you find any identical product with a lower price from other retailers, show us, and we will offer you 10% off the competitor’s price. We will, and can, beat any competitor’s price and service.

Restrictions:

Competitor’s prices using “Coupon Code” are not eligible for price matching. Items from competitors that are not in stock or back ordered are not eligible for price match. We will beat any legitimate price if it is not below our cost. We do not match our discontinued models.

We reserve the rights to determine if the competitor’s item and service is identical to ours for price match.

We may use the same product for our annual recognition event. Do you guarantee the same pricing and item availability annually? CrystalPlus.com cannot guarantee inventory availability or pricing until the order is processed.
In the event of a pricing error or inventory shortage, CrystalPlus.com may refuse or cancel any orders placed for that item and will issue the full refund.
We will notify you of any cancellations and/or suggestions of item substitution due to fulfillment issue.
Prices and availability are subject to change without notice. All coupons or specials that were applied to previous orders cannot be applied to the future orders in accordance with our promotion terms & conditions.

What are your customer service hours? Our main office is open M-F 8am to 4:30pm PST to take phone calls and live chat online. Some of our representatives make themselves available to clients during extended hours as well. Email is answered within 24 hours during business days; you can expect a response within a few hours.

Which Award should I choose? Awards can be given by any person or institution, although the prestige of an award usually depends on the status of the awarder. We categorize our products by events or occasions, design styles, product shapes, and budget price range to narrow down product selection among hundreds of available products at our website. There are also limits to how many characters can be engraved on an award, given the limited area. Please refer to the right side of the input field for the limitations of characters when you choose our free personalization.

I don’t like any products available on the website. Can you make a custom award for me? Custom awards are our specialty. We can create and manufacture almost any design to fit your needs. The best way to get your project started is to submit an inquiry form to provide us detailed specifications on what you would like. We will contact you within 24 hrs. Design drawing to confirm specifications and price quotation will be provided for approval. Please anticipate at least 60 days lead time for custom product design, manufacturing and ocean freight from our oversea factories.

Do all products come in a gift box? All of our products are paired with its matching gift box. Please go into the main product page to view the packaging details for that particular item. Please note that the gift box style is subject to change without notice.

I am having trouble ordering online. What do I do? Occasionally, technology gets the best of us. If at any point you are experiencing difficulties browsing, ordering, processing payment or evaluating online, feel free to contact us either by phone (1-888-779-8803) or email (service@crystalplus.com). We’ll be glad to help!

How do I know if my online order has been received? An order confirmation will be emailed to you once your order is received by us. Within 24 hrs, we will also email you a personalized artwork proof file with your uploaded logo and message on our standard template. The day your order is ready to be shipped, you will also receive a shipping confirmation by email, including UPS/FedEx tracking numbers and links for up-to-the-minute tracking! If an order confirmation email is not sent to you in the first place, please contact us at 1-888-779-8803 so we can confirm your order.

I was unable to find an item on your website. How can I find it? You can use our Search function to find any items. If you are unable to locate the item, it may be discontinued and no longer available for purchase. However, you can contact us and we will see if we can locate it for you. Beyond the extensive stock item selections at our website, we can also source from our local suppliers or custom-make your own product designs.

Forgot your password? Simply follow these easy steps below:

1. Click on “My Account” at the top of any page.
2. Click on “Forgot Your Password?” under Registered Customers.
3. Provide the email address you used to create an account. We will email the password to you at this address.

What if I can’t find the answer to my question? We provide a variety of ways for customers to reach us. Please contact us with any questions either by email: service@crystalplus.com, Live Chat, telephone toll free: 1-888-779-8803 or fax: 1-888-669-0838. We look forward to hearing from you!

Is there a minimum quantity for orders? No, you can order one of any of our pieces. Minimums only apply to custom designs, but this is on a project-by-project basis. For more details, please contact us directly so we can work with you on your specific requests.

What payment methods are offered? We accept most major credit cards including MasterCard, Visa, and American Express. We also accept PayPal and Amazon Pay for the secured and convenient checkout. When you enter your credit card information on our secured website, your credit card will be authorized for the grand total amount. The authorized amount will be captured upon receiving your proof approval or after 2 business days.

If your company requires Check or ACH/Wire Transfer Direct Deposit as a form of payment, please email us your order information to service@crystalplus.com. We will then email you the Order Confirmation/Invoice for the Grand Total amount due. The status of your order will be “On Hold” until the payment has been received.

Please note there will be a $25 service charge for NSF returned checks or credit card chargebacks.

Is it possible to defer payment? Due to the custom design/imprint process, we require a prepayment to process your order, including reserving your order inventory and providing your artwork proof. When you check out your order, you will enter your credit card information for payment authorization. We will complete the payment capture upon receiving your proof approval, or after 2 business days.

If you are purchasing on behalf of a business or government agency that only issues a Company Check or ACH Direct Deposit as a payment method, please email your official Purchase Order to service@crystalplus.com. Our Customer Service team will place the order for you once we verify your organization’s information. You will receive an Order Confirmation via email stating the Grand Total amount due. Once we receive your check/ACH payment confirmation, our Art Department will then provide you with an artwork proof based on your personalization information. Please note that even if you approve your proofs, we cannot begin our engraving production until we receive your check in hand and it clears with our bank.

Can I get an invoice for my purchase? If you already placed an order, you can get the invoice pdf from the Order Confirmation email. If you plan to purchase but are required to submit an invoice to your accounting department for payment approval, please email your inquiry at service@crystalplus.com. Please be sure to include the following: item SKU(s), quantities, ship-to address, and on-hand due date. Our team will check stock availability, lead time, and provide a price quote within 24 business hours. Once the quote is approved, our Customer Service team will place the order for you.

You will receive an Order Confirmation and invoice via email stating the Grand Total amount due. Please note we require prepayment or a remittance advice to provide the artwork proof for your approval to begin personalization production.

How can I check the status of my order? Use Track Order at the top of any page to view the processing status of your order. Four steps are required to complete your order - Artwork Proof Producing, Waiting For Your Proof Approval, In Production, and Shipped.

• Artwork proof producing: Within 24 hrs of an order received from our website, you will receive an email from art@crystalplus.com with a web link to review your personalization artwork proof for the logo, and any text you entered during checkout at our website.

• Waiting For Your Proof Approval: We offer 3 FREE revisions from our initial proof, and will accommodate any changes that can be fit on the product based on your selected personalization options to your complete satisfaction. You are able to submit your changes or your proof approval via the web link provided in our personalization proof email.

• In Production: After we receive your proof approval, we will start engraving/imprint production. Normal production time is 2-3 business days, unless the order quantity is large or requires custom options. We will confirm the estimated package arrival date in the In Production confirmation email.

• Shipped: Once your order ships, a confirmation email will be sent with a tracking number, which can also be linked to the carrier’s website to track the delivery status.

When will my order be ready? Most companies require a minimum of 5-7 days for engraving production, especially since high-quality sandblasting is a labor-intensive process. On the other hand, we at CrystalPlus.com provide fast turnaround service because we have products in stock and an experienced in-house production team. After artwork approval is received, our normal production time is 2-3 business days to be ready for shipping unless otherwise noted.

After a proof has been made and emailed to you, please respond back with an approval or revision as soon as possible so that we may begin our production. If we do not receive any response from you after one week, we will process your order into production and will directly ship it to you according to the initial proof we have created. We do not accept any returns or exchanges on engraved products.

Can I cancel or change my order? Before we send you an artwork proof, you may cancel or change your order without any charges or fees within 2 weeks. After 2 weeks, if we still have not received your personalization, we will notify you to put your order on hold for future shipping at any time; from then on, the order cannot be cancelled.

After we send you an artwork proof and before you submit your proof approval, you may still cancel your order. However, a service charge, minimum $30 or 20% of the order subtotal amount, for artwork production and order processing will incur. We provide up to 3 free revisions on the artwork proof for your approval to begin production. Before you approve your artwork proof, you are allowed to change your ordered item or quantity as one of the three proof revisions. Order changes resulting in the order subtotal amount to become 20% less than the original order subtotal amount is subject to a proof & processing fee, which is 20% of the difference between the original subtotal and the new subtotal. After 2 weeks, if we still have not received your proof approval or the request to put the order on hold, we will proceed to producing your order based on the last proof sent. Once the order is in production or on hold to postpone proof approval, the order cannot be cancelled or changed.

Order cancellation must be received in written notice by email to service@crystalplus.com.

Can I order bulk to use at a later date? Yes, we call this a Stock Reservation Program. This program is a great deal because the Volume Discount can be applied to the entire order amount when ordering the full quantity you will need in the future. This program also ensures that there will be guaranteed stock for your future use at anytime as we will reserve those items for you. Your inventory stock will be available for future engraving and shipment as needed. The total quantity order amount must be paid in full when the order is placed. The shipping cost for each future shipment will be charged accordingly. No cancellation for any remaining reserved quantity can be granted after 2 weeks of order confirmation.

Do you provide a free sample for me to review before placing a bigger quantity order? Unfortunately, we do not provide free samples. However you have the option of ordering item(s) with or without engraving (blank) to view the quality of our etching and product before proceeding with a larger quantity order. There is no minimum purchase requirement and prices per item are as listed on our website. We accept blank returns within 30 days of the order received for a refund of the product cost and we do not accept returns for engraved products. You can proceed with placing an order on our website for a blank item by notating “no personalization” in the order checkout notes section or otherwise contacting us via email or by phone to place your order.

How can I check out a repeating order? There are two ways to go about placing a repeat order. First, if you have registered an account before, you can simply log into your account, go to Order History, locate the order you wish to place again, and click Reorder. The previous order items and quantity (if in stock) will be automatically added into your shopping cart. Your previous personalization information will be included as well for your convenience. You may make edits to your cart and changes to your personalization as needed before checkout.

Second, you may manually add your items to your shopping cart. Click “View Cart and Personalize,” and on the Shopping Cart/Personalization page, you will be able to select the option that says “Repeat the same logo and layout typesetting as my previous order.” Simply input your previous order number whose logo/layout you wish to reference, enter any changes to the text box provided next to your item (such as recipient names, dates, text changes, etc.) and proceed to checkout.

How is my order shipped? We guarantee that all products will be delivered safely to the requested destination. Most orders are packaged in damage resistant boxes and shipped with our primary carriers, FedEx or UPS. Years of packaging experience using sufficient and smart packing materials has allowed us to reduce possible breakage during transit.

Are you affected by weather or holiday related delays? Unfortunately, anyone who ships by common carrier cannot control any weather or unexpected transportation issue that could cause delivery delay. On the scheduled ship date, you will receive a Shipment Confirmation email with the package tracking information. You can track the delivery status on the shipping carrier’s website and expect the delivery on the exact date. We only use reliable and guaranteed shipping services (i.e. UPS, FedEx, USPS) to make sure your order will arrive on time. However, occasional delays may occur due to weather, unexpected transportation and/or other uncontrollable incidents. CrystalPlus.com is not responsible for any shipment delay caused during transit. Refund request of the shipping charge will be processed upon the approval from the shipping carrier.

What if my award arrives broken? We take the utmost care in packaging and shipping your pieces, but accidents may still occur due to the fragile nature of our products. We must be able to file a claim with the carrier, so it is imperative that any damages are reported within 48 hours of receipt. A photograph of damaged products or boxes is required, and all packaging must be retained for inspection. If you receive damaged awards and report the damage within one week of receipt, we will take care of all costs required to replace your awards free of charge. Please also refer to our Return & Replacement Policy.

How do I report a lost shipment? On the scheduled ship date, you will receive a Shipment Confirmation email with the package tracking information. You can track the delivery status on the shipping carrier’s website to expect the delivery on the exact date. If you do not receive your package as scheduled, do not worry! Most items turn up for our customers within three days. Here are some things to try:

1. Check that your shipping address is correct. Let’s make sure we shipped to the right place. Current shipping addresses are listed under “Ship to:” on the Shipment Confirmation email. Or you can use Track Order to review your order details.

2. Check around your home or building, or with neighbors. Boxes may have been left at backdoors, hidden behind bushes, or at the address next door. If your package was delivered by FedEx, there might be a Picture Proof of Delivery on the FedEx website. To see it, you can click the FedEx tracking number on Shipment Confirmation email or Enter your FedEx order tracking number on fedex.com

3. Check your mailbox or anywhere else you receive mail. Carriers deliver differently, especially if the package is small enough to fit inside your mailbox.

4. Check for a notice of attempted delivery. Signature may be required upon delivery and a notice card may be attached on your door. This notice will tell you the steps you should take to receive your package.

5. Give it three days. Sometimes carriers incorrectly scan packages that are still in transit. That means that your package could be marked as “Delivered” even though it’s still on its way to you. We completely understand the frustration! But your package is likely to show up within three days of a false scan.

6. Contact the Carrier Tried everything and still did not get your package, use your tracking number to start a claim with the carrier (FedEx 1-800-463-3339, UPS 1-866-742-5877) or contact us at 1-888-779-8803/ email: service@crystalplus.com, and our service team will file a claim on behalf of you. Please allow 2-3 business days for the delivery status investigation. Once the lost claim has been approved by the shipping carrier, we will ship the replacement at our sole expense within 2-3 business days using the same shipping method selected for the original order.

*Crystal Plus is not responsible for any package lost or stolen after delivery once shipment tracking shows that the package has been delivered at the correct address. If lost, a replacement or refund may be processed once a claim is filed and approved by the shipping carrier.

Do you ship to international countries? No, we only ship to U.S., PR, GU or Canada addresses.

How much does shipping cost? The shipping price is calculated directly through our shipping carrier, based off of the shipping method selected, the weight of the shipment, and the ship-to zip code. You can also easily estimate the shipping costs using our Shipping Estimate calculator located in the shopping cart/personalization page before checking out your order.

Can I use my own shipping account for shipping charge? No, we do not use any other shipping accounts to ship orders. We choose FedEx/UPS as our shipping partners for their secure and reliable shipping services. Due to the fragile nature of glass and crystal products, it is also more convenient for us to claim with our own shipping account, making it faster for us to ship replacements back to our customers at our own expense.

How long does it take for shipping? Shipping time will depend on the method selected during checkout and the ship-to destination as well. We ship all orders from California, 91744. Our Shipping times are provided by UPS/FedEx, counted from the following day of the shipping date excluding Saturday, Sunday, and Holidays. Please note delivery issues may occur if there are other incidents or Mother Nature causes trouble.

Our shipping schedule does not take into account our production schedule. Depending on your zip code, U.S. Ground shipping time is 1-5 days; Canada 5-7 days. Express shipping is available. See the map below for transit days to your area.

*Map Provided by FedEx

Can you drop ship awards to different locations for me? Yes, you will simply need to place an order for each shipping destination. The corresponding shipping charge will automatically be added for each order. For your convenience, you will be able to do a single checkout for the entire quantity. Instead of proceeding to personalization for each item/qty, you can just specify “Drop Ship multiple addresses and will email personalization/address info.” in the Additional Note section on the bottom of the Shopping Cart page before proceeding to checkout.

After your order submission, we will email you an Excel worksheet for you to provide each shipping address and personalization info accordingly. The shipping charge and CA sales tax (if applicable) will be calculated based on the quantity per each shipping zip code. Please note that there is also a $10.00 fee per address for drop ship handling. The final total shipping & drop ship handling charges will be confirmed and added to your order payment with your authorization.

What will the engraving/graphics look like? Our graphic artists will get the fonts and logos positioned in an aesthetically pleasing manner according to our Standard Personalization Template illustrated on the product image, or in any way you have envisioned. We engrave on most of our high quality crystal and glass products by Sandblasting methods for deep and sharp etching results. Sandblast etching requires several handmade steps by skilled workers.

Our acrylic, metal, wood and selected flat glass/crystal are Laser engraved by machine. This engraving method achieves more defined details on logos and text. We indicate the engraving method assigned to each product for the best result on the product detail page.

How much does engraving cost? Engraving is FREE for our standard template. One logo/artwork, texts, and personalization are included in our online price. No hidden fees! You can have your own logo/artwork engraved or choose from our pre-designed Clipart library. You can also choose your preferred font type for the texts.

What other Custom Personalization options do I have besides the Standard Template and how much is the additional charge? - Custom artwork: For custom artwork, a $30 one-time artwork fee will be applied. Some example cases include converting a logo/artwork file to high resolution vector art format due to the poor quality of the file provided, or modifying a logo/artwork file for the legibility of the engraving/color imprinting result. For signature type artwork, the one-time artwork fee is $15.

- Additional Logo/ Artwork on the same piece: We offer one free logo/artwork to be engraved on each piece. If you wish to engrave additional logo or artwork, a $10.00 per piece fee will be applied per additional logo/artwork (including signatures) for proof setup and personalization production labor/materials.

- Additional engraving area: If you require additional area for engraving, which is not illustrated in our sample product image for standard artwork template, $8.00 per additional area per piece will be applied.

- Color Fill: If you require colors filled in the engraved logo/texts, $8.00 for logo and $8.00 for texts per piece will be applied. This option is only available for glass/crystal products.

See Custom Personalization for all additional options and charges.

What is a set-up charge? For personalized products, artwork and engraving production require certain labor and material set-up. At CrystalPlus.com, unlike other companies, set-up is included FREE of charge.

When will I see an engraving artwork proof? Please allow 24 hours or 1 business day for us to send you artwork proof for standard templates after the order is placed. Custom personalization artwork may require an additional 1 business day, depending on the instruction or graphic files you have provided.

Can I view my personalization proof before checking out the order? To most accurately portray what your personalization will look like on your product, we will provide a professional artwork proof to show the scale and layout of your converted artwork and text on a design template. This PDF file will be emailed to you within 24 hours of your order being placed. While our in-house graphic designers will do their best to individually create the proof for each order according to the personalization details you enter, we allow up to 3 free revisions to make any changes to the text and layout of your initial proof. To ensure that you are satisfied with your final product, we require your proof approval before proceeding with engraving or imprint production unless you have chosen “Waive Proof Approval” during order checkout.

Can I change my personalization after checking out the order? During order checkout, if you select the option to require a proof approval to begin production, we offer up to 3 revisions to make any changes to the text, layout, or ClipArt from our library at any time for no additional charge. If you require more changes, a proof service fee of $30.00 will be applied to start another 3 revisions.

For your own provided logo/artwork, you may request a change without additional charge before your initial proof is sent out; however, any changes made to your provided logo/artwork after the initial proof is sent will incur a $30 service fee to convert/layout your new artwork and start another 3 revisions.

If you select the option to waive the proof approval during order checkout, we will still provide you a proof for reference and confirm order in production status. However, no free revisions are offered and any changes after the initial proof is sent will incur a $30 fee to set up a new proof.

To make changes to your personalization, please email art@crystalplus.com with your order number in the email subject line.

Can I change proof after I already submitted my approval? Contact us to check on the production status. Before your items are done with personalization production, you may still change your proof at additional $30.00 artwork fee to start another 3 revision allowance.

How do I submit my personalization information? Personalization information can be submitted online during the ordering process.

Step 1: Add the items you want to your Shopping Cart.
Step 2:

a. “View Cart & Personalize” to proceed with Shopping Cart/Personalization.
b. Click “Proceed to Personalization”. On this page you will have the option to upload your own logo image (upload of logo is optional) or select from our Pre-Designed Clipart Library.
c. Click “Enter Text” tab where you will be able to type the Texts for personalization.

If you have multiple items/qty in your cart, you are able to personalize each item individually. If desired, each piece can even have its own logo/artwork and text.
Alternatively, you may proceed to checkout the order and email us your personalization details (logo/artwork and text) to art@crystalplus.com. Please remember to include your order number in the email subject line.
*The uploaded logo/artwork must be saved as high resolution vector art, jpg, ai, pdf file format or otherwise a $30 artwork conversion/clean up charge may incur.

How do I personalize multiple items on my order? a. Click “Proceed Personalization” on each SKU where you can upload your logo image (upload of logo is optional) or select from our Pre-Designed Clipart library and move on.
b. Click “Enter Texts” tab to simply fill in your message in the text boxes
c. Once you are done personalizing the item, click on “Complete” to move on to your next item to personalize. Choose your next item to personalize by clicking on the “Proceed to Personalization” button and repeat the above steps until you complete all your items.
d. If you have multiple quantity for the item, click “Apply the same personalization to All Qty” if you want all your items to be personalized the exact same way. To personalize each Qty differently, click “Next Personalization” and follow the same steps that you did for the first Qty until you complete all Qty.

Alternatively, you may you may proceed to checkout the order and email us your personalization details (logo/artwork and text) to art@crystalplus.com. Please remember to include your order number in the email subject line.

Can I choose a specific font for my verbiage? Yes, please select from the font selection shown in the personalization template. If you do not see a font you like, you can specify the font name in the Additional Notes field. You may need to email the font file to our art department art@crystalplus.com if they do not have your desired font on file. If you do not specify a font, our art department will use the font as shown on our product image.

What is Colorfill? Colorfill is a term used to describe the techniques used to add color to your engraved crystal award. We manually apply special waterproof paint in your desired color into the etched portion of the glass. This additional option adds a pop of color and attention to your award. Please note that this option may require additional production day(s). See more info

How many colors are available? The available colors are Gold, Silver, Black, White, Red (PMS200C), Blue (PMS7455C), Green (PMS356c) and Orange (PMS166c). Please note that depending on the complexity and proximity of the area you want colorfilled, only one color may be applied (i.e. no blending). For further information, please contact us at 888-779-8803 or email us at service@crystalplus.com.

How much is the Colorfill option? The cost will depend on how much of the etching you would like to have colorfilled. If you would like to have either your Logo or Text, it will cost $8.00 per piece. If you would like both your Logo and Text, it will cost $16.00 per piece. You may choose different colors for Logo and Texts.

What is UV Color Imprinting? Color imprinting is a personalization method achieved by transferring a film onto a crystal surface via UV lighting. Unlike Colorfill, which only allows a single color to be applied into the etching, this method creates a full-colored transparent effect. Available on selected Optical Crystal and Jade Glass products only.

*Proper cleaning and care of Color Imprinted crystal: Maintain the quality and color by gently wiping the surface with water or non-alcoholic liquid cleaners. Refrain from using any abrasive scrubbers and keep away from sharp edges to prevent scratching.

I won’t know the winner’s name for personalization until the ceremony or championship event. But I’d still like to present the engraved award or trophy at the ceremony or event. What are my options? You may just type “Name” to reserve one line of text in our Free Personalization template and submit your order. When we make an artwork proof, we will reserve adequate space for the winner’s name in blank. After the ceremony or event, you may ship back the engraved award or trophy to us at your own expense for engraving the name. There will be $15 charge per name plus shipping charge to ship the final award to you. However, we are not responsible for any damage or loss when shipping back to us to engrave a name. We will notify you immediately should we receive your returned item damaged.

What is vector art? Vector files are distinguishable as they will be in .eps or .ai format. When the logo is clicked on, numerous lines will appear within the logo. If a box opens up around your logo, the format is most likely not vector line art. Please refer to our artwork guidelines page for more information.

What if my award arrives engraved incorrectly? We take great care to ensure accuracy on all of our awards. Internal policies are in place to ensure we etch only and exactly what you approve, though mistakes may happen. If you receive awards etched differently than your approved artwork, we will take care of all costs required to replace your awards free of charge before your event. Should it be a customer error, we offer a courtesy discount to remake your awards. Expedited shipping is the responsibility of the client.

Due to the labor-intensive and difficult handmade manufacturing & personalization process, please allow up to 1/8” discrepancy for product dimensions or personalization artwork alignment. Some minor bubbles or lines on molten glass or lead crystal products are inevitable by nature. See Product Materials for more info.